Contact us
We're Here to Help.
Questions about length, shade, fit or an order? Reach us however suits you — a real person replies.
Support hours
Monday – Friday: 9:00 AM – 5:00 PM ET
Saturday – Sunday: Closed
Where’s my order?
Track it yourself with your order number and email — no need to wait for a reply.
How quickly will I hear back?
Our target is to reply within 1–2 business days, Monday to Friday excluding public holidays. During busy periods, a reply may take longer. Include your order number and the details of your question. For an urgent order change, contact us immediately; sending a request does not confirm that the order can still be changed.
Can I change or cancel my order?
Contact us immediately with your order number. We can approve a change or cancellation only if the fulfilment stage allows it. Once dispatched, an order cannot be cancelled in transit; eligible items can be considered for return after delivery. Personalised orders may have different conditions disclosed before purchase. Wait for our confirmation before assuming your order has changed.
Can you help me pick a shade from a photo?
For help comparing shades, contact us and ask which channel to use for photos. Use a clear, unfiltered photo taken in natural daylight that shows your mid-lengths and ends. Our message form does not accept attachments. Photos and screens can change how colour appears, so a photo comparison is a guide rather than an exact colour guarantee.
Do you work with stylists or salons?
For stylist, salon, wholesale or collaboration enquiries, contact us with your business name, location, the products you are interested in and the quantities you need. Ask us to confirm availability, pricing and any minimum order requirements before making plans or placing an order.