Shipping policy

AHairs Shipping Policy

Thank you for shopping with AHairs. This policy explains how we prepare and ship your order. If you have a question, please use our Contact page and include your order number where available.

Preparing your order

Our processing target for in-stock items is 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Processing is separate from the time your parcel spends in transit.

Pre-orders, made-to-order items and personalised products may need more preparation time. Any different processing estimate will be shown in the product information or agreed with you before the order is accepted. If we cannot meet the agreed estimate, we will contact you with the available options.

Destinations, services and shipping charges

Available destinations, shipping services and charges are shown at checkout after you enter your address. Free shipping applies only when it is expressly offered for your order. If no shipping option appears, contact us before purchasing.

Delivery estimates depend on the destination and service selected. Check the estimate shown at checkout or contact us for an estimate before ordering. A processing estimate is not a delivery date. Contact us before buying for a wedding, holiday or other fixed deadline.

Tracking and separate parcels

When your order is dispatched, we will send a shipping confirmation with the tracking details available for the selected service. Carrier tracking may take time to show its first scan. If an order needs separate parcels, we will tell you and provide the available tracking information for each shipment.

Your delivery address and changes

Please check your delivery address, postcode and contact details before paying. For an address correction or cancellation request, contact us immediately. We can make a change only if fulfilment has not progressed too far, and a request is not confirmed until we reply. Once a parcel has been dispatched, an address change or cancellation may no longer be possible.

PO Box, military-address and remote-area delivery depends on the selected carrier. Please check availability before ordering. Any additional charge or revised estimate must be confirmed before you agree to that service.

International taxes and import charges

Check your checkout summary for taxes or import charges collected with your order. Where import duties, taxes or clearance fees are not collected at checkout, the destination authorities or carrier may request payment from you. Customs checks can also extend delivery times. Contact us if you are unsure what your order includes.

Delayed, missing or damaged deliveries

If a delivery is late, tracking stops updating, or a parcel is marked delivered but cannot be found, contact us with your order number. Check your address and any safe-place or reception delivery first. We will investigate with the carrier and discuss the appropriate resolution; a tracking status alone does not automatically close your enquiry.

For damage, missing contents or an incorrect item, keep the packaging and contact us promptly with a description and any available photos. Reporting within 48 hours helps an investigation, but it does not remove any rights you have under applicable consumer law.

Refused or returned-to-sender parcels

If a parcel is refused or cannot be delivered, contact us so we can review what happened. Reshipment or refund options depend on the circumstances and the condition of the returned goods. We will explain any applicable, lawful costs before arranging a resolution. Please do not use refusal of delivery as a substitute for requesting a return.