Frequently asked questions

Choosing your hair

Measure from the crown of your head down to where you want the hair to end, then compare with our length guide. Remember that curly textures sit higher than straight hair of the same length.

Use a soft tape to measure around your hairline, behind your ears and across the nape, with your natural hair arranged as you plan to wear it under the wig. Compare your circumference with the size chart for the specific wig. Check any front-to-nape and ear-to-ear measurements too; adjustable straps do not replace choosing the correct cap size.

A lace-front wig has a wider lace area along the front hairline, usually allowing more freedom to change your part and style hair away from your face. A closure wig has a smaller lace panel around the parting area. Check the lace dimensions on each product: the size of that panel determines the available parting space.

Choose the finish you want to wear most often. Straight hair gives a sleek look, yaki and kinky-straight textures resemble pressed or blown-out hair, waves add movement, and curls give more visible fullness. For extensions or wigs with leave-out, match the texture of the hair you will blend with. Consider the detangling, moisturising and styling routine each texture needs.

Compare shades in natural daylight without filters. For extensions, match your mid-lengths and ends rather than your roots, since this is where the hair needs to blend. Screen settings and indoor lighting can change how a colour looks. If you are between shades, contact us before ordering for help comparing the options.

For help comparing shades, contact us and ask which channel to use for photos. Use a clear, unfiltered photo taken in natural daylight that shows your mid-lengths and ends. Our message form does not accept attachments. Photos and screens can change how colour appears, so a photo comparison is a guide rather than an exact colour guarantee.

Density describes how full the wig looks, rather than its length. Lower density gives a lighter appearance, while higher density gives more volume. Compare photos at the same length and texture: curls can look fuller than straight hair. Choose the finish and upkeep you prefer, and check the densities actually offered for this wig.

Cap circumference varies by the wig and selected size; there is no single measurement for every style. Check this product’s cap-size information and compare it with a soft-tape measurement around your hairline, behind your ears and across your nape. If the circumference is not listed, contact us with the product name before ordering.

Products & sets

Find the description, available options and specifications on each product page. Details vary by product. Browse our products or contact us with a product name or link if you need more information.

Check this product’s description for the supplied items, quantities and any listed accessories. Package contents can differ between wigs, extension sets and individual bundles. If you need to confirm whether a cap, extra clips, a bag or another accessory is supplied, contact us with the product name before ordering.

The amount depends on the product and selected option. Check the description for the total hair weight, number of pieces or wefts, and whether the listing is for one bundle or a complete set. Do not use parcel or shipping weight as the hair weight. If those details are missing, contact us before ordering.

That depends on your natural hair’s fullness, your haircut, the length you want and how much hair is in each set. Adding volume usually needs less hair than blending a short, blunt cut into a much longer style. Compare the total weight and piece count, then contact us with your current length and desired result for help choosing a quantity.

For regular wear, choose a cap that fits comfortably and an installation method suited to your routine. Follow this wig’s product and care instructions, keep your natural hair and scalp clean, and remove a removable wig before sleeping. Regular gentle care and careful storage help reduce tangling and wear; suitability still depends on the particular wig and your needs.

Only rely on adhesive-free wear when the specific wig is designed for it and fits correctly. Glueless styles may use adjustable bands, straps, combs or a wig grip, depending on their construction. Follow the supplied fitting instructions and check the hold before wearing it out. If the listing does not confirm a glueless design, contact us before assuming glue is unnecessary.

Send the product name or link through our Contact page, together with your question about the length, shade, cap fit, lace or installation. Include the option you are considering and any relevant head measurements so we can help check whether the wig suits your needs.

Care & styling

Follow the instructions for the specific hair type. Detangle gently from the ends upward, use a suitable wig or extension cleanser, and avoid rubbing or twisting the hair. Let it dry completely before storage. Keep wigs on a stand and removable extensions neatly stored. Use hot tools only when the product is confirmed suitable, with heat protection and the recommended temperature limit.

Reuse depends on the hair type, attachment method and how the hair is handled. Remove clip-ins before sleeping, detangle gently, and follow the product’s washing instructions. Store removable pieces completely dry and minimise heat and chemical processing. Permanent extensions should be removed and reinstalled by a qualified stylist; do not assume every attachment can be reused.

Prepare your natural hair so it lies flat, position the wig at your hairline and adjust the fit according to its instructions. Use only the fastening method intended for that cap. Do not assume every wig is glueless or that lace is pre-cut. If lace trimming or adhesive is needed, ask a qualified wig stylist for help. Check heat suitability before styling.

Follow the care instructions for the wig’s hair type. Detangle gently, cleanse with appropriate products and avoid rubbing, twisting or pulling the lace. For human hair, condition as directed and limit heat. Standard synthetic hair needs synthetic-compatible products and must not be heat-styled unless labelled suitable. Let the wig dry fully, then store it on a stand away from heat.

No. Remove clip-in extensions before sleeping to reduce pulling, tangling and stress on your natural hair and the clips. Gently detangle the pieces and store them dry before bed. Clip-ins are intended to be put in and taken out, rather than worn as a permanent installation.

Check the hair type and the care instructions for this product first. Human hair may be suitable for heat styling or colouring, but processing history and construction can limit what is safe. Use heat protection and the specified temperature limit. Only heat-style synthetic hair when it is labelled heat-friendly. Ask a qualified stylist about colour changes and test a small section first.

Check this wig’s fibre and care instructions before using a hot tool. Human hair can generally be heat-styled with appropriate protection, but the permitted temperature depends on the product. Use the lowest effective setting and avoid repeated passes. Do not heat-style standard synthetic hair; heat-friendly synthetic hair must stay within its stated limit. If suitability is not listed, contact us first.

Remove clip-ins before washing. Detangle gently, use products suitable for the hair type, and wash without rubbing or twisting the wefts. Rinse carefully and follow the supplied conditioning and drying instructions. Once completely dry, close the clips and store the pieces neatly in a protective bag or box. Wash when needed for buildup rather than automatically after every wear.

Follow the instructions for this wig’s hair type. Gently remove tangles before washing, use an appropriate wig cleanser and cool or lukewarm water as directed, and avoid rubbing or wringing. Rinse carefully, condition only as recommended and blot with a towel. Let it dry completely on a suitable stand. Do not use a hot dryer unless the care instructions allow it.

Orders, shipping & support

Our processing target for in-stock items is 1–3 business days after payment is confirmed. Processing is separate from transit. Delivery estimates, available services and charges depend on your address and the option shown at checkout. Custom or pre-order items may take longer, as stated in their product information. See our shipping policy or contact us before ordering for a fixed deadline.

For an eligible change-of-mind return or exchange, contact us within 30 calendar days after delivery. Keep the item unused, unworn, unwashed and unaltered, with lace uncut and original packaging, tags and accessories. Ask for instructions before returning it. Personalised and clearly disclosed final-sale items may be excluded from this voluntary offer; your mandatory consumer rights remain. Read our returns policy for full details.

Our in-stock processing target is 1–3 business days; transit estimates and charges depend on the checkout option. Eligible change-of-mind return or exchange requests must be made within 30 calendar days after delivery, with items unused and unaltered and lace uncut. Contact us before sending a return. See our shipping policy and returns policy for full conditions and your consumer rights.

Contact us immediately with your order number. We can approve a change or cancellation only if the fulfilment stage allows it. Once dispatched, an order cannot be cancelled in transit; eligible items can be considered for return after delivery. Personalised orders may have different conditions disclosed before purchase. Wait for our confirmation before assuming your order has changed.

Use the message form on our Contact page. Include your order number for an existing purchase, or the product name and your question for shopping advice. Check that your email address is correct so we can reply. The form does not accept attachments; ask which channel to use if you need to share a photo.

Our target is to reply within 1–2 business days, Monday to Friday excluding public holidays. During busy periods, a reply may take longer. Include your order number and the details of your question. For an urgent order change, contact us immediately; sending a request does not confirm that the order can still be changed.

For stylist, salon, wholesale or collaboration enquiries, contact us with your business name, location, the products you are interested in and the quantities you need. Ask us to confirm availability, pricing and any minimum order requirements before making plans or placing an order.